St Giles Hospice Heating & Hot Water System Upgrade

St Giles Hospice is a registered charity offering specialist palliative and end of life care, free of charge, for people living with terminal illnesses, as well as providing support for their loved ones and carers.

They care for patients from across their catchment area, which covers a 25-mile radius (approximately) of Whittington, Lichfield and predominantly serves Staffordshire, North Birmingham and surrounding areas.

The need

CRASH had supported St Giles in September 2024 with the help of Corporate Patron, Dulux Decorator Centre who supplied paint to the value of £3,350, for the refurbishment on their Inpatient Unit.

As demand for care continues to rise, maintaining a reliable and efficient hospice environment is essential. Prior to this project, the Whittington site relied on three separate boiler houses, each using conventional gas boilers aged between 10 and over 40 years old.

The oldest systems, particularly the four boilers serving the kitchen boiler house, required a replacement. With inpatient beds, outpatient clinics, family spaces, and staff areas all depending on consistent heating and hot water, upgrading the system became critical to safeguarding day‑to‑day operations.

The project

Corporate Patron, Arcadis carried out a Project Advisors visit at St Giles Hospice, providing a detailed report on the scope of works along with suggestions for the next steps. Corporate Patron, Cundall created the design for the upgraded space, enabling St Giles Hospice to move forward to tendering and get started with the works.

The total Gift in Kind value for this project was £52,067, including professional expertise and a charitable grant of £10,000 made possible by our Corporate Patrons, fundraisers and the construction industry.

Elinor Eustace, CEO of St Giles Hospice, said: “Thanks to the generous support of CRASH and their Corporate Patrons, we’ve been able to significantly upgrade the heating and hot water systems at our hospice in Whittington. These essential improvements ensure we can continue providing a safe, warm and comforting environment for our patients, and their loved ones.

The outcome

The project has delivered capital works to significantly upgrade the heating and hot water systems at their hospice site, refurbishing plant rooms 1 & 2 which serve the majority of the buildings.

CRASH Corporate Patrons, Arcadis and Cundall, generously donated their time and expertise to this project. With expert guidance and a clear vision, the hospice now has a modern, efficient and future‑ready system in place. The upgraded boiler houses provide:

• Consistent, dependable heating and hot water, ensuring patient comfort every day.
• Improved energy efficiency, reducing environmental impact.
• Lower running and maintenance costs.
• A streamlined, modernised infrastructure built to support the hospice well into the future.